I cannot access my account, what should I do?
If you cannot access your account, please check the spelling of your email
address and password. If you’re still unable to log in, you can request a new
password by clicking the ‘Forgot password’ link to reset your password.
Are our items/products authentic?
Products sold on MASKA are 100% authentic. We source from brands and reliable
partners across the world, who have the most stringent standards, to ensure
only quality products make their way to you.
Can I amend my order once it is placed?
If you need to amend any details (such as delivery address,) please contact our
customer service immediately via the chat on our website or via LINE. Quote
your ORDER ID and notify us of the changes. Please note that once an order has
been shipped it cannot be cancelled or amended.
How do I know if my order was successful?
If your order is successful, you will receive an automated e-mail to confirm
that your order has been received and is being processed. If you have paid and
confirmed the payment but have yet to receive an email, please check your SPAM.
Can I cancel an order after it has been placed?
Once an order has been placed, it cannot be cancelled.
When will my order ship?
Orders are processed for delivery Monday to Friday between 9am – 5pm, not
including public holidays. If you place your order over the weekend or on a
public holiday, it will be processed and sent out the next business day (Monday
Can I track my order?
Yes, we send order updates to you on the email associated with your order. You
can also login with your email to check order status on the website. In case
you have any issues write to firstname.lastname@example.org and we’d be happy to assist
What payment methods does MASKA accept?
At this moment we only accept bank transfer, and other forms of payment will be
accepted in the near future.
How do I use my coupon code?
Upon checkout, there will be a box for your coupon code. Please enter a valid
coupon code and click “Apply.” The total amount you have to pay will be
automatically updated with the discount.
Complaints made after 24 hrs from the delivered date will be
regarded as invalid. No refund is allowed.